H
I was lied to and deceived at a Toyota dealership:
- Thread starter GTNJ
- Start date
BM SoCal
GT Owner
Chip of course makes some great points. It's an individual dealer problem, maybe even as simple as a dumb employee (I've had them) who does something not reflective of the dealership. One thing I will add to Chip's post is that we all read about dealers abusing customers, never how customers abuse the dealers. Those guys deal with so many time wasters it's incredible. Chip, have any stories about people with no intention of buying a car there that will take up hours of the salespersons time when they know they're buying somewhere else? Any customers ever lie to you?
Kayvan
GT Owner
- Jul 13, 2006
- 4,782
Write Lexus HQ
While it not a Lexus Dealership; Lexus will view you as a potential future customer mistreated.
They pride themselves on customer service; and if they hear of this they will puke.
They pull dealership franchises for having faded carpeting, dirty coffee lounges and surly staff.
They are not mind readers; unless you write them, they will NEVER know of this.
While it not a Lexus Dealership; Lexus will view you as a potential future customer mistreated.
They pride themselves on customer service; and if they hear of this they will puke.
They pull dealership franchises for having faded carpeting, dirty coffee lounges and surly staff.
They are not mind readers; unless you write them, they will NEVER know of this.
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NorthwoodGT
GT Owner
I totally agree with Chip. you can't bash a whole car company over one dealership experience. I've mostly had great service and experiences with most of the Ford dealers I've ever bought from. Ford really takes the customer experience very seriously when they send out the questionaire on how you were treated during your purchase experience. I even had a salesman make a mistake about a rebate thru Ford Credit which was no longer available and he personally delivered a $100.00 Visa gift card to my home from him to make up for the mistake. I thought that was pretty outstanding. On the other hand I bought a truck where Ford partnerred up with Sears and was giving $500.00 worth of Craftman tools on any truck purchase. I went to make the purchase at the dealer and the salesman told me to come back the following week because they were in the middle of remodeling their showroom. it was no big deal for me except that the following week the rebate on the trucks was over and the saleman wouldn't honor it or even throw in a bed liner for his mistake. The problem was that I couldn't give the dealer a bad report card back to Ford becuase the owner is a personal friend of mine plus didn't want to pull a "friendship" card over it that I was friends with the dealer. needless to say, the salesman has lost many many truck and car sales for my company and for my family and friends. I would never trash Ford or that dealership over one bad experience like that. just tells me that some salemen don't look beyond the current sale and just want to get this one done which is too bad. JMO
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How much time do you have?
BM,
I could write ten volumes of stories about customers who cheat, lie, and steal, or try to steal from auto dealers.
Customer tells me his trade has 57,000 actual miles. While driving it around the block I always looked in the glove box at past emissions testing slips or old service records and saw that the car had 96,000 miles two years ago! This type of fraud I caught every week!
Customers change logo's on cars before trading them in. Switching the E320 logo on a Mercedes to an E430 logo makes a huge difference in trade value and is often not caught by an inexperienced appraiser. When the dealer wholesales the car to a MB dealership he takes a big hit.
Prior to instant credit checks a ton of people lied through their teeth about their credit history to get a dealer to deliver a new car "on the spot". When credit check was performed and financing was impossible, customers refused to return the car and put several thousand miles on it before it could be repossessed.
Customers writing down payment checks on closed bank accounts or NSF checks resulted in huge losses.
And my favorite......Customers get a dent in their car at some parking lot. So they go into a dealership and buy a $19.99 oil & filter change and then claim that the dent was not there when they brought the car in and demand the dealership fix it FREE. This type of customer fraud is so common that dealerships are now inspecting all incoming cars for damage and noting it on the service write up ticket.
When I graduated from college in 1978 and got into the car business, running credit checks on customers was a real eye opener. In the late 70's about 2/3 of Americans were pretty credit worthy and made a solid effort to pay all of their obligations. 1/3 would cheat or steal if they saw an opportunity. By 1998, just 20 years later when I got out of the car business, 2/3's of Americans credit reports revealed them as legal thieves who believed that if you were stupid enough to loan them money, you did not deserve to be paid back. Credit worthiness declined so much that all dealers had to resort to "high risk" financing because the majority of Americans didn't qualify for a proper loan. Pay Day loan centers, Buy Here-Pay Here dealerships, and Check Cashing stores are everywhere catering to the hoards of Americans (and non-Americans) who will steal, cheat, lie, or take advantage when they see any opportunity to do so. These people relish fender benders that send them running to a contingency fee lawyer looking for a payoff.
I could go on for hours but you get the drift. Shelby might not see this as he works with a pretty highbrow clientele, but Tomy Hamon can confirm what I write here. I'll take the integrity of the average auto dealer over the integrity of the average customer any day. All the best.
Chip
BM,
I could write ten volumes of stories about customers who cheat, lie, and steal, or try to steal from auto dealers.
Customer tells me his trade has 57,000 actual miles. While driving it around the block I always looked in the glove box at past emissions testing slips or old service records and saw that the car had 96,000 miles two years ago! This type of fraud I caught every week!
Customers change logo's on cars before trading them in. Switching the E320 logo on a Mercedes to an E430 logo makes a huge difference in trade value and is often not caught by an inexperienced appraiser. When the dealer wholesales the car to a MB dealership he takes a big hit.
Prior to instant credit checks a ton of people lied through their teeth about their credit history to get a dealer to deliver a new car "on the spot". When credit check was performed and financing was impossible, customers refused to return the car and put several thousand miles on it before it could be repossessed.
Customers writing down payment checks on closed bank accounts or NSF checks resulted in huge losses.
And my favorite......Customers get a dent in their car at some parking lot. So they go into a dealership and buy a $19.99 oil & filter change and then claim that the dent was not there when they brought the car in and demand the dealership fix it FREE. This type of customer fraud is so common that dealerships are now inspecting all incoming cars for damage and noting it on the service write up ticket.
When I graduated from college in 1978 and got into the car business, running credit checks on customers was a real eye opener. In the late 70's about 2/3 of Americans were pretty credit worthy and made a solid effort to pay all of their obligations. 1/3 would cheat or steal if they saw an opportunity. By 1998, just 20 years later when I got out of the car business, 2/3's of Americans credit reports revealed them as legal thieves who believed that if you were stupid enough to loan them money, you did not deserve to be paid back. Credit worthiness declined so much that all dealers had to resort to "high risk" financing because the majority of Americans didn't qualify for a proper loan. Pay Day loan centers, Buy Here-Pay Here dealerships, and Check Cashing stores are everywhere catering to the hoards of Americans (and non-Americans) who will steal, cheat, lie, or take advantage when they see any opportunity to do so. These people relish fender benders that send them running to a contingency fee lawyer looking for a payoff.
I could go on for hours but you get the drift. Shelby might not see this as he works with a pretty highbrow clientele, but Tomy Hamon can confirm what I write here. I'll take the integrity of the average auto dealer over the integrity of the average customer any day. All the best.
Chip
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H
HHGT
Guest
THamonGT
GT
There is not enough time or space for 52 years of experience as a new car dealer. Only one---Customer came in on Friday with a trade in to be appraised and to look at a new vehicle. We appraised the trade in and the customer settled on a new car and we completed the deal. Customer wanted to pick new vehicle next day so he could clean his tradein out. Next day customer had the tradein pushed up on the side of dealership (which we didn't see), came in and took delivery of new car) . After leaving we found out tradein engine was blown up and tires were changed out and customer swore we appraised the same vehicle the day before. After police arrived vewed my appraisal form and viewed the tradein we got our new vehicle back and never saw the customer again. Enough said--- I need to write a book. God bless my deceased Father Gene Hamon who once told me "You put a preacher in my office and close the door and I'll have lying about his tradein within 2 minutes". I don't miss that part od the new car business. Enoughy Said. Tomy Hamon a happy retired new car dealer.
BlackICE
GT Owner
shelbyelite
PERMANENTLY BANNED
- May 10, 2007
- 1
Is all the PERIOD buttons stuck on all the keyboards in the NE area of the country?
H
HHGT
Guest
shelbyelite
PERMANENTLY BANNED
- May 10, 2007
- 1
Hell, my cars attract a totally different kind of BS'er. I can not even begin to tell you how many people contact me on cars, say they are buying them, go as far as to say "THE MONEY HAS BEEN WIRED" for nothing to show up in the end and the customer disappears. Now, I have been holding this car for this guy, more than likely turned away a few other perspective buyers and have lost several potential sales. This is why car dealers have gotten to the point of wanting to get deposits on cars. Then, when you take a deposit, and the customer does not follow through for reasons that are THEIR fault, not the dealers fault, they want their deposit back and think you are insane to want to keep it. There is a saying you hear if your in the car business "BUYERS ARE LIARS". In the end, there are bad people in every profession you can think of. Like others have said, you have to weed out the bad. Just gets frustrating when people stereotype all car dealers. Simple solution here, stay away from those that treat you bad. Move on with your life. Its usually not rewarding to spend a bunch of your time to GET BACK at someone. They are already winning the battle if you are devoting that much of your time and thought to the losers.
soroush
Ford Gt Owner
- Aug 8, 2007
- 5,256
+1, revenge is just like jealousy, a useless virtue!
there is got to be more than one car you can buy in the world, why dwell over anything let alone a car? I could tell you on two seperate occasion when I thought I had a lock on a blk no stripe gt and a deal made before I found out it was sold to another(wink wink shelby) but no big deal. I dont hold grudges and would never waste my time on such matters. good deals are like beautiful women, there is always one thats better
shelbyelite
PERMANENTLY BANNED
- May 10, 2007
- 1
+1, revenge is just like jealousy, a useless virtue!
there is got to be more than one car you can buy in the world, why dwell over anything let alone a car? I could tell you on two seperate occasion when I thought I had a lock on a blk no stripe gt and a deal made before I found out it was sold to another(wink wink shelby) but no big deal. I dont hold grudges and would never waste my time on such matters. good deals are like beautiful women, there is always one thats better
:secret:
Thugboat
GT Owner
Soroush,
revenge is just like jealousy, a useless virtue!
Thats great! Needs to be on a fortune cookie also!!! Or is that where you got this?????
Larry
revenge is just like jealousy, a useless virtue!
Thats great! Needs to be on a fortune cookie also!!! Or is that where you got this?????
Larry
H
HHGT
Guest
Black GT
GT Owner
- Jan 2, 2006
- 771
+1, revenge is just like jealousy, a useless virtue!
there is got to be more than one car you can buy in the world, why dwell over anything let alone a car? I could tell you on two seperate occasion when I thought I had a lock on a blk no stripe gt and a deal made before I found out it was sold to another(wink wink shelby) but no big deal. I dont hold grudges and would never waste my time on such matters. good deals are like beautiful women, there is always one thats better
Man, I like that quote man! Was worth reading this thread just for that!
red gt 1442
GT Owner
Is all the PERIOD buttons stuck on all the keyboards in the NE area of the country?
Well, I was trying to let all know how frigging cold it is here in NYC.............not a key board problem....it's the fingers......
BTW Shelby......holding a deposit in this part of the world, for whatever reason a customer may have....will not hold water........The law is for the consumer.....you cannot (as a dealer) hold a customer deposit no matter what the reason he may have, including I changed my mind reason........we have a Consumer Affairs Division, and one call to them will surely get you a fine...no matter how right you as a dealer might be..........I dont agree with it........but all true.... Been there/done that......
Well, I was trying to let all know how frigging cold it is here in NYC.............not a key board problem....it's the fingers......
BTW Shelby......holding a deposit in this part of the world, for whatever reason a customer may have....will not hold water........The law is for the consumer.....you cannot (as a dealer) hold a customer deposit no matter what the reason he may have, including I changed my mind reason........we have a Consumer Affairs Division, and one call to them will surely get you a fine...no matter how right you as a dealer might be..........I dont agree with it........but all true.... Been there/done that......
So many things I could say about that....or twist the wording......"Tasty"........."Cookies"......but I digress.
gtjoey
Keep Smiling - GT Owner
- Oct 14, 2005
- 3,454
Hey boo boo...did you like the movie.....its great with the large popcorn....good for dentists too....
Gino ...18 inches are a coming starting 10 pm.....and yes im still bigger than that......
Nardo, you should get a fotune cookie at every haircut....:biggrin gtjoey1314
Gino ...18 inches are a coming starting 10 pm.....and yes im still bigger than that......
Nardo, you should get a fotune cookie at every haircut....:biggrin gtjoey1314
soroush
Ford Gt Owner
- Aug 8, 2007
- 5,256
haha, no larry I was just making this sh*t up as I go along, like everything else in life!
:cheers