Neilda
GT Owner
It all sounds a bit of nightmare - hopefully the dealer will do the honourable thing, I would imagine he took your money quickly enough.
Disaster!!!!! Warranty help
- Thread starter 911teo
- Start date
Gierkink
GT Owner
This was my car. I had a paint issue on the front hood which was, I'm told, somewhat common. I shipped the car to Saleen's facility in Detroit to have them fix it and Roush agreed to cover it under warrantee. It sound like the same circumstances but in reverse however I had the pleasure of dealing with Roush in the UK to get the warrantee work approved... and they're such great guys and their knowledge of the cars is second to none.
Rob
tpraceman
THEE GT OWNER
I would suggest you PM Thammon and ask for his advice.
I am very fortunate my Local Ford Dealer never stalls never gives me a run around.They have one occasion called the factory rep because a car had just gone out of warranty and they fixed it and delivered it back to me.
Black & White its warranty or not.
Your case it is and Roush has the proof for you.
They call and get a warranty number.
They fix it to your satisfaction.
End of story.
I am very fortunate my Local Ford Dealer never stalls never gives me a run around.They have one occasion called the factory rep because a car had just gone out of warranty and they fixed it and delivered it back to me.
Black & White its warranty or not.
Your case it is and Roush has the proof for you.
They call and get a warranty number.
They fix it to your satisfaction.
End of story.
To recap the story so far....
- Roush inspected the damage and determined it was covered by the warranty
- Roush fixed the cat to my satisfaction
- Roush made the calls and were told what the procedure was to satisfy the claim.
- I had to pay Roush and eventually Ford would reimburse the money.
- The way the warranty claims work for a US car is that the local dealer need to initiate the claim. The local dealer have to inspect the damage and determine if it is covered by the warranty. If that is the case the reginal manager/ claim manager is involved and eventually a check is written.
- Up to Friday it had been 6 weeks since Roush had sent the file overseas. This is where my frustration was stemming from.
- On Friday I managed to speak to the Service Manager at the US dealer which assured me the relevant people had looked at the file and agreed it was going to be covered by the warranty.
- The NC dealership assured me that the wheels are now going to get set in motion and I need to be patient and I will receive the reimbursement.
- So now it is just a waiting game. My worry is that this is just a nuisance (see the 6 weeks and numerous phone calls it took me to get through to the service manager) for the dealership and if I am lucky I will see the check at the end of the year.
This has nothing to do with the Ford GT now or Ford Motor Company. It is down to a dealer having to waste some time on a customer they know they will never see again.
They have very little incentive....
- Roush inspected the damage and determined it was covered by the warranty
- Roush fixed the cat to my satisfaction
- Roush made the calls and were told what the procedure was to satisfy the claim.
- I had to pay Roush and eventually Ford would reimburse the money.
- The way the warranty claims work for a US car is that the local dealer need to initiate the claim. The local dealer have to inspect the damage and determine if it is covered by the warranty. If that is the case the reginal manager/ claim manager is involved and eventually a check is written.
- Up to Friday it had been 6 weeks since Roush had sent the file overseas. This is where my frustration was stemming from.
- On Friday I managed to speak to the Service Manager at the US dealer which assured me the relevant people had looked at the file and agreed it was going to be covered by the warranty.
- The NC dealership assured me that the wheels are now going to get set in motion and I need to be patient and I will receive the reimbursement.
- So now it is just a waiting game. My worry is that this is just a nuisance (see the 6 weeks and numerous phone calls it took me to get through to the service manager) for the dealership and if I am lucky I will see the check at the end of the year.
This has nothing to do with the Ford GT now or Ford Motor Company. It is down to a dealer having to waste some time on a customer they know they will never see again.
They have very little incentive....
Neilda
GT Owner
If they've said it'll be covered, then you're in good shape aren't you?
Hopefully they'll put that in writing or you'll write to them confirming the conversation - then, as you say, you'll just wait.
MAD IN NC
Proud Owner/ BOD blah bla
Teo, jack Roush while he lives in Michigan - travels weekly to Concord NC and works out of Rousch Industries there.... Call him directly!
Funny, didn't you use to live in Charlotte?
B O N Y
MODERATOR & FGT OWNER
I would suggest that you have Mr. David Jones contact the folks at Ford and the dealership. He is very competent and respected. These problems will not be solved by airing them on the forum. I have advised David of this thread.
B O N Y
MODERATOR & FGT OWNER
Kayvan
GT Owner
- Jul 13, 2006
- 4,782
I am very, very sorry to hear your problem.
As a side note, Warranty is primarily an insurance product. There are state (not Fedderal or International)) laws concerning the evaluation, payment and subrogation of claims in the USA.
Certain third parties while very competent, may not fall into the guidelines set by the Company in being the "adjuster" or claim processor.
While this is not going to be what you want to hear, many companies will deny a claim altogether unless the correct notification, assesment, sequence, and third parties are included.
In essence they have contracted already with dealers, technicians, insurance companies, lawyers, and other thrid parties to handle such events (ie, Labor rates, repair hours, parts discounts). The reason here is their "underwriter or re-insurance company" will not pay "exception" claims because of such events, so they would dip into their own warranty accruals which I would imagine are for catastrophic loss events or product liability (Car flips, explosions, deaths).
Another issue, is precedent. Once Ford starts honoring thrid party warranty work, then everyone wants to take their Focus to that 'best' 3rd party.
Also, the Parent liability chain is at risk; warranty claims are in many instances recalls or defects, so the Parent ownership, gurantee, liability shields/limits can be pierced if a non-affiliated/indemnified party performs work that is later subgect of cause in catastrophic or systematic failures.
Not having any work done; waiting to ship the car back to the USA or Ford UK dealer; and waiting for an authorized Ford dealer to complete the work is probably their protocal.
Having said that, most companies will seek a "settlement" (15-50%) of the loss with you, because in essence you have not assisted them in good-faith in this claims process. Thats essentially the insuance/warranty language that is part of your "duties". Its buried in the standard customer warranty/product liability fine print.
While your frustration level may ease, knowing this is essentially bureaucratic rules against your situtaion v. Ford being uncooperative.
At this point, its really fine print minutia of where liability stands, which is a question for Lawyers not Engineers/Mechanical Experts. The net-cost of pursuing this $12,000 would make that not attractive.
I would push for an extension on your warranty for 1yr or loss of usage. Thats a "soft dollar" amount that can be negotiated.
Good Luck for speedy resolution.
Classic/Exotic Car frustation has to be the 10th circle of hell.
As a side note, Warranty is primarily an insurance product. There are state (not Fedderal or International)) laws concerning the evaluation, payment and subrogation of claims in the USA.
Certain third parties while very competent, may not fall into the guidelines set by the Company in being the "adjuster" or claim processor.
While this is not going to be what you want to hear, many companies will deny a claim altogether unless the correct notification, assesment, sequence, and third parties are included.
In essence they have contracted already with dealers, technicians, insurance companies, lawyers, and other thrid parties to handle such events (ie, Labor rates, repair hours, parts discounts). The reason here is their "underwriter or re-insurance company" will not pay "exception" claims because of such events, so they would dip into their own warranty accruals which I would imagine are for catastrophic loss events or product liability (Car flips, explosions, deaths).
Another issue, is precedent. Once Ford starts honoring thrid party warranty work, then everyone wants to take their Focus to that 'best' 3rd party.
Also, the Parent liability chain is at risk; warranty claims are in many instances recalls or defects, so the Parent ownership, gurantee, liability shields/limits can be pierced if a non-affiliated/indemnified party performs work that is later subgect of cause in catastrophic or systematic failures.
Not having any work done; waiting to ship the car back to the USA or Ford UK dealer; and waiting for an authorized Ford dealer to complete the work is probably their protocal.
Having said that, most companies will seek a "settlement" (15-50%) of the loss with you, because in essence you have not assisted them in good-faith in this claims process. Thats essentially the insuance/warranty language that is part of your "duties". Its buried in the standard customer warranty/product liability fine print.
While your frustration level may ease, knowing this is essentially bureaucratic rules against your situtaion v. Ford being uncooperative.
At this point, its really fine print minutia of where liability stands, which is a question for Lawyers not Engineers/Mechanical Experts. The net-cost of pursuing this $12,000 would make that not attractive.
I would push for an extension on your warranty for 1yr or loss of usage. Thats a "soft dollar" amount that can be negotiated.
Good Luck for speedy resolution.
Classic/Exotic Car frustation has to be the 10th circle of hell.
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Kayvan what you say makes sense, thanks!
I am still fortunate to have these kind of problems, there is much worse in life. Exotic car ownership always comes with its "pleasures".
I am still fortunate to have these kind of problems, there is much worse in life. Exotic car ownership always comes with its "pleasures".
Latest UPDATE
I have just received an email from Town and Country Ford in NC. They have agreed to pay the full amount of the claim.
I want to publicly thank everybody that was involved, from the GT helpline to the people of Town and Country Ford (Steve Heston, Kathy Lomenzo) to David Jones at Roush and everybody else that helped me.
My situation was certainly peculiar and it was a substantial amount of money that had to be dealt with.
I am certainly impressed!
I have just received an email from Town and Country Ford in NC. They have agreed to pay the full amount of the claim.
I want to publicly thank everybody that was involved, from the GT helpline to the people of Town and Country Ford (Steve Heston, Kathy Lomenzo) to David Jones at Roush and everybody else that helped me.
My situation was certainly peculiar and it was a substantial amount of money that had to be dealt with.
I am certainly impressed!