Disaster!!!!! Warranty help
- Thread starter 911teo
- Start date
Neilda
GT Owner
See me.
See you.
Say it for always
Thats the way it should be
Say you,
Say me;
Say it together
Naturally
sorry - just got kind of carried away there.
See you.
Say it for always
Thats the way it should be
Say you,
Say me;
Say it together
Naturally
sorry - just got kind of carried away there.
GT Tech
Ford GT Team Alumni
The paper trial of coils
I had a old school notion,that you let motor warm up at idle.Then you drive
Wrong! These motors need to warm up as soon as they can ether by driveing not to go above 2500 rpm.Or at start up wait a few min then run not to go
above 2500.The close lope will run a code after awile doing it the old school
way.Any coments?
I had a old school notion,that you let motor warm up at idle.Then you drive
Wrong! These motors need to warm up as soon as they can ether by driveing not to go above 2500 rpm.Or at start up wait a few min then run not to go
above 2500.The close lope will run a code after awile doing it the old school
way.Any coments?
Neilda
GT Owner
Latest update...
So at Roush they have removed the engine, stripped and inspected it... This is the list of things that will need to be replaced:
- 2 Intake valves
- 2 Exhaust valves
- 1 arm assembly rocker
- 2 pistons
- 2 rods
- 2 con rod bearings
- 1 camshaft (LH intake)
- 1 timing chain
- 1 timing chain tensioner
- 20 cylinder head bolts
- 8 valve stem seals
- 1 engine gasket kit
- 1 seal kit
It's not going to be cheap, but at the same time it could be much worse...
Basically the wrist pin that held the rocker fell trough the drain plug in the head and ended in the sump.... Not nice...
I spoke to the GT line and they said I should get in contact with the dealer that serviced my car whilst in the US.
So I will forward the Roush estimate to Town and Country Ford of Charlotte NC.
I am also getting a little history from Roush of the misfiring problem. And at T&C Ford in Charlotte they had seen the car for this very issue.
I suspect the service manager at T&C Ford will review the paperwork and forward it to the claim department at Ford Motor Co.
They will then decide if the claim is to be satisfied under the warranty still existing on the car.
If this is the case they will proceed in refunding me of the cost to fix the car.
The situation is a little tricky as I am sure T&C Ford has never had to file a warranty claim for a GT, let alone for one that is sitting abroad.
On my side there is the fact that Roush UK is the official Ford GT importer for Europe, that David Jones has followed the FGT project from week 1 and he has been looking after my car from day 1 in the UK.
Also good is the fact that the problem manifested itself in the US, and it is showing on the Ford file.
Please keep your fingers crossed for me...
In all this the worst thing is that I cannot drive the car.... but parts have been ordered and I should have it in 2-3 weeks time!
So at Roush they have removed the engine, stripped and inspected it... This is the list of things that will need to be replaced:
- 2 Intake valves
- 2 Exhaust valves
- 1 arm assembly rocker
- 2 pistons
- 2 rods
- 2 con rod bearings
- 1 camshaft (LH intake)
- 1 timing chain
- 1 timing chain tensioner
- 20 cylinder head bolts
- 8 valve stem seals
- 1 engine gasket kit
- 1 seal kit
It's not going to be cheap, but at the same time it could be much worse...
Basically the wrist pin that held the rocker fell trough the drain plug in the head and ended in the sump.... Not nice...
I spoke to the GT line and they said I should get in contact with the dealer that serviced my car whilst in the US.
So I will forward the Roush estimate to Town and Country Ford of Charlotte NC.
I am also getting a little history from Roush of the misfiring problem. And at T&C Ford in Charlotte they had seen the car for this very issue.
I suspect the service manager at T&C Ford will review the paperwork and forward it to the claim department at Ford Motor Co.
They will then decide if the claim is to be satisfied under the warranty still existing on the car.
If this is the case they will proceed in refunding me of the cost to fix the car.
The situation is a little tricky as I am sure T&C Ford has never had to file a warranty claim for a GT, let alone for one that is sitting abroad.
On my side there is the fact that Roush UK is the official Ford GT importer for Europe, that David Jones has followed the FGT project from week 1 and he has been looking after my car from day 1 in the UK.
Also good is the fact that the problem manifested itself in the US, and it is showing on the Ford file.
Please keep your fingers crossed for me...
In all this the worst thing is that I cannot drive the car.... but parts have been ordered and I should have it in 2-3 weeks time!
MAD IN NC
Proud Owner/ BOD blah bla
I just spoke with the head of the Service department at Town and Country Ford in Charlotte and he said that Ford told him they cannot do (pay) anything regionally and that I should contact Ford directly in Dearborn.
He's going to find the person I need to talk to...
But since it took him 4 weeks to come up with this and I needed to call every 2 days (he was always out) for an update I suspect I am not (and rightly so) one of his priorities.
So does any of you know who I should contact in Dearborn to try and sort this out?
He's going to find the person I need to talk to...
But since it took him 4 weeks to come up with this and I needed to call every 2 days (he was always out) for an update I suspect I am not (and rightly so) one of his priorities.
So does any of you know who I should contact in Dearborn to try and sort this out?
PL510*Jeff
Well-known member
Engine Problem
911 Teo
sugest you start with GT Hotline in Dearborn. It's an 800# from this side of the Pond. Roush can probably get you a direct telephone number.
Good Luck.!
911 Teo
sugest you start with GT Hotline in Dearborn. It's an 800# from this side of the Pond. Roush can probably get you a direct telephone number.
Good Luck.!
I just spoke with the GT Hotline... I sent them all the infos I have. They are going to get bck to me with the best course of action...
On a different note the car should be ready next week.
On a different note the car should be ready next week.
The car is back on the road. Roush did a beautiful job and they dynoed it at 575hp at the flywheel.... not bad!
The problem is with my warranty claim.
Roush have clearly stated it was a rocker failure. Ford (the warrantly claims assessing supervisor) accepted that as valid for a claim.
Apparently because my car was sold in the US it is covered by a US warranty. So the claim needs to be filed by a Ford dealer in the US.
I sent (and Lyn from the Ford GT hotline did the same) all the paperwork to Steve Heston, service manager at Town and Country Ford in Charlotte NC.
Town and Country Ford were the last dealer to service my car before I moved to the UK.
It has been more than 2 months here and I have not heard from anybody. I keep trying to get in contact with Mr Steve Heston but keep getting his voicemail.
I left numerous messages but still have not received any answers.
I understand it is a pain in the neck for the dealership to file a claim where they have no benefit, but still I am a little disappointed.
Does a claim reflect badly on the dealership? Is there any reason why this dealership would want to delay the claim?
I do not want to cause any stress or pain, but I feel a bit left out to dry on this.
Any word of wisdom from you guys?
The problem is with my warranty claim.
Roush have clearly stated it was a rocker failure. Ford (the warrantly claims assessing supervisor) accepted that as valid for a claim.
Apparently because my car was sold in the US it is covered by a US warranty. So the claim needs to be filed by a Ford dealer in the US.
I sent (and Lyn from the Ford GT hotline did the same) all the paperwork to Steve Heston, service manager at Town and Country Ford in Charlotte NC.
Town and Country Ford were the last dealer to service my car before I moved to the UK.
It has been more than 2 months here and I have not heard from anybody. I keep trying to get in contact with Mr Steve Heston but keep getting his voicemail.
I left numerous messages but still have not received any answers.
I understand it is a pain in the neck for the dealership to file a claim where they have no benefit, but still I am a little disappointed.
Does a claim reflect badly on the dealership? Is there any reason why this dealership would want to delay the claim?
I do not want to cause any stress or pain, but I feel a bit left out to dry on this.
Any word of wisdom from you guys?
Fubar
Totally ****** Up
That's bogus! I hate to say it but it may be time to call in a slimy dirt-ridden, no account, bottom feeder, you know...a lawyer. (no offense intended if you are a low life legal schmoozer) :biggrin
I think your going to run into a dead end.
I can't believe nobody else mentioned this. Every exporter know this shit!! And if you would have got a flat out denial in the beginning it probably wouldn't sting as much. This is nothing other than my opinion. I have been told this for years and years related to exporting trucks.
Many companies refuse to honor warranty on blackmarket cars and stuff that was exported.
The dollar's drop has caused this with many products. And the farther the dollar falls the bigger issue it has a will become. Canada and Northern state's with many luxury cars are caught up in this.
Auto companies are now in major battles with dealers over new car rebates paid on cars that were exported also.
I own some Yamaha boat engines (purchased in the states). They had a Urgent safety recall on them but I had moved the boat to the Bahama's and they would not cover any claim made in the Bahama's. Even though they have an extensive dealer network there also selling same engine's. It sucked for me also. And I was only 150 miles from selling dealer but different country.
Don't blame Ford I believe all auto companies and many other products have same policy.
Selling dealer should have warned you, if he knew it was for export. I feel for you but I think you are stuck.
:frown:frown
I can't believe nobody else mentioned this. Every exporter know this shit!! And if you would have got a flat out denial in the beginning it probably wouldn't sting as much. This is nothing other than my opinion. I have been told this for years and years related to exporting trucks.
Many companies refuse to honor warranty on blackmarket cars and stuff that was exported.
The dollar's drop has caused this with many products. And the farther the dollar falls the bigger issue it has a will become. Canada and Northern state's with many luxury cars are caught up in this.
Auto companies are now in major battles with dealers over new car rebates paid on cars that were exported also.
I own some Yamaha boat engines (purchased in the states). They had a Urgent safety recall on them but I had moved the boat to the Bahama's and they would not cover any claim made in the Bahama's. Even though they have an extensive dealer network there also selling same engine's. It sucked for me also. And I was only 150 miles from selling dealer but different country.
Don't blame Ford I believe all auto companies and many other products have same policy.
Selling dealer should have warned you, if he knew it was for export. I feel for you but I think you are stuck.
:frown:frown
BlackICE
GT Owner
Yes, the warrantees on a lot of items sold in the US are only valid in the US. If the car was shipped back to the US probably would be repaired under warrantee. Now it is up to the goodness of Ford to go beyond what they are obligated to do. I wish you luck. The good news is the GT is back on the road.
shesgotlegs
GT Owner
- Jul 20, 2006
- 1,183
abolfaz
GT Owner
Considering the magnitude of the failure, I would have shipped the car back to the U.S. and had ford pay for a new motor.
The car was not bought for it to be exported. I moved! What am I supposed to do?
My Krell amplifiers are covered. So are my Martin Logan speakers.
My Porsches are covered. And so is the Ford GT. End of story.
I just spoke on Friday with the service manager at the NC dealership and they looked at the file and agreed that it is a warranty claim.
Imagine you travel to Canada/Mexico or whatever country is close to the US with your car and it breaks down. You think the manufacturer would not honor the warranty?
The key here was to find an authorized Ford GT dealer in Europe to carry out the assesments of the damage and the repairs.
I am lucky that I live in the UK and not too far from Roush. If I was in Spain/Italy/Greece etc the closest dealer would be thousands of miles away.
The drag on the whole situation is now the dealership in NC (where I used to live) as they are the ones that need to initiate the process.
They have no benefit in speeding it up. I am no longer a customer of their and I am sure they have more pressing matters.
I am not upset at Ford. The only thing is the convoluted way one has to follow to file a claim.
Then again my situation is not the norm (car registered and titled in the US and moved subsequently abroad).
It's just a question of waiting now.
A new engine? Maybe. At Roush they looked into it, but the damage was limited and it did not make sense to swap the whole thing.