Yes, I've seen that same story in my area. Good custom body and paint is VERY hard to find, and when you do, it's a year waiting list to get it done.
That said, I'm starting to get respect for Caliber Collision. They do mostly insurance repairs, however, they are a big enough national chain that they can afford the best equipment, command deep discounts on supplies, and train their own staff. One thing insurance companies really want to avoid is pissed off customers who demand "re-do's" because the work wasn't good quality the first time, and who will hire the law firms that are focusing on reduced value claims. State insurance commissions have also cracked down on the sleazier insurance company practices and many have passed laws that prohibit insurers from requiring customers to use their specified contractors.
I've seen very good paint from Caliber. Whereas, I've seen really bad work from local independent collision repair places.
That said, I'm starting to get respect for Caliber Collision. They do mostly insurance repairs, however, they are a big enough national chain that they can afford the best equipment, command deep discounts on supplies, and train their own staff. One thing insurance companies really want to avoid is pissed off customers who demand "re-do's" because the work wasn't good quality the first time, and who will hire the law firms that are focusing on reduced value claims. State insurance commissions have also cracked down on the sleazier insurance company practices and many have passed laws that prohibit insurers from requiring customers to use their specified contractors.
I've seen very good paint from Caliber. Whereas, I've seen really bad work from local independent collision repair places.