Customer comes in with warranty
Inspect car
needs trans
call warranty-on hold
they say call customer to get pull/inspect
call customer-get pull/inspect
call warranty, on hold-they'll have an inspector come look in a few days
inspector comes to look
bring car in to raise back up for inspection
hook up battery to see odometer
walk inspector through all bad parts and invoice
push vehicle back outside and wait for warranty co
warranty co gets back to us
they'll supply a used trans but don't cover exhaust gaskets to get it out, transfer-case seal that's been in for 150k miles that was disturbed removing driveshaft, extra labor to remove rusted exhaust bolts, antifreeze that was drained to get coolant pipe out of bell bolt way, sales tax(I'm sure they're exempt but won't send resale cert)
call customer and tell them-they complain to me about the extra charges
do the job-send everything to warranty co
wait for check
vs
inspect car
tell cust needs trans
pull trans
give customer options
pick option and put back together
customer pics vehicle up and pays
Yes, I don't accept extended warranties