Gents,
Most of you have probably heard what a first class sales operation Shelby runs at Elite Autos. I haven't purchased a car from him yet, however can comment on service at his shop.
I was fortunate enough to have Shelby arrange xport of my car to a few of the rallys, either one way or round trip depending on the location. Last year he delivered my car to the rally in Utah. After picking it up in Florida and arriving at his shop en route, he called me and asked if I knew that my steering wheel leather had a big gauge or scratch in it. I said, in all honesty, it is possible it was there already, but I didn't recall it. He said he was going to replace my steering wheel regardless at no charge just in case his transporter did it, even when I told him I couldn't be sure. I have to say there are not many people who do business like that !
This year, after the rally in New Orleans, I had my car stop at his shop on its way home to Florida. What started as a much needed full detail (it wasn't me who went off the track into the dirt three times....) and full fluid service became a bit more as we did a bumper delete, repaired the clear bra, and had them tend to a few things Eric found in need of attention after a thorough inspection. The whole process working with them was really nice - we discussed prices for every step in advance, he photographed everything during the process, and emailed me regularly. They contacted me with photos and calls if they discovered anything that needed attention and kept in great communication.
On their last day with my car, after a final test drive at my request, Shelby and Eric called me to let me know there was a rattle coming from my muffler. They thought it was probably a weld that had broken on my muffler, which they had seen a few times before. I was eager to have my car back, and told them not to worry about fixing it as I told myself the rattle couldn't be that bad. Fast forward a week or two later and I should have listened to them and replaced the muffler as they suggested, as it is a bit annoying. I mentioned that to Shelby (who called to make sure I was happy with the car), and asked him how difficult it was to replace on my own, as there is not really anyone in my town who has done a lot of GT work. Shelby, ever the gentleman, kindly offered to have one of his techs do it free of charge if I simply paid for their plane ticket. It is hard to think of more of a class act.
Most of you have probably heard what a first class sales operation Shelby runs at Elite Autos. I haven't purchased a car from him yet, however can comment on service at his shop.
I was fortunate enough to have Shelby arrange xport of my car to a few of the rallys, either one way or round trip depending on the location. Last year he delivered my car to the rally in Utah. After picking it up in Florida and arriving at his shop en route, he called me and asked if I knew that my steering wheel leather had a big gauge or scratch in it. I said, in all honesty, it is possible it was there already, but I didn't recall it. He said he was going to replace my steering wheel regardless at no charge just in case his transporter did it, even when I told him I couldn't be sure. I have to say there are not many people who do business like that !
This year, after the rally in New Orleans, I had my car stop at his shop on its way home to Florida. What started as a much needed full detail (it wasn't me who went off the track into the dirt three times....) and full fluid service became a bit more as we did a bumper delete, repaired the clear bra, and had them tend to a few things Eric found in need of attention after a thorough inspection. The whole process working with them was really nice - we discussed prices for every step in advance, he photographed everything during the process, and emailed me regularly. They contacted me with photos and calls if they discovered anything that needed attention and kept in great communication.
On their last day with my car, after a final test drive at my request, Shelby and Eric called me to let me know there was a rattle coming from my muffler. They thought it was probably a weld that had broken on my muffler, which they had seen a few times before. I was eager to have my car back, and told them not to worry about fixing it as I told myself the rattle couldn't be that bad. Fast forward a week or two later and I should have listened to them and replaced the muffler as they suggested, as it is a bit annoying. I mentioned that to Shelby (who called to make sure I was happy with the car), and asked him how difficult it was to replace on my own, as there is not really anyone in my town who has done a lot of GT work. Shelby, ever the gentleman, kindly offered to have one of his techs do it free of charge if I simply paid for their plane ticket. It is hard to think of more of a class act.
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