Not happy with Ford at this moment.

[BlackICE]

I've always said, the biggest issues of owning this superb automobile is how Ford and their dealer treat their F-GT customers after the sale. Quit giving yourself a continuing headache and get an attorney, expensive but it will get their attention. Please let us know how it turns out.

An attorney would cost you more than paying a pro to repair the problem correctly yourself. The paint code is posted on the forum and can be had from Sherwin Williams. Life isn't fair, it is just the way it is. An attorney won't fix the problem any faster or cheaper, but it may buy you mental satisfaction. You have to ask yourself, when does mental satisfaction make business sense?

 

[dbk]

OK. I deleted a bunch of useless posts.

If you have nothing productive to say about Gulf GT's situation, stay out of it. I can't stand reading a thread that starts out on one topic devolving into ridiculous back and forth which has no relevance to anything but petty b.s. Anyone not a grown man in here (besides half of Blue Moose)? Try to act like one, and not a teenage keyboard warrior.

Sorry to hear about the issues, I'm sure we can help get them resolved.

 

[Gulf GT]

An attorney would cost you more than paying a pro to repair the problem correctly yourself. The paint code is posted on the forum and can be had from Sherwin Williams. Life isn't fair, it is just the way it is. An attorney won't fix the problem any faster or cheaper, but it may buy you mental satisfaction. You have to ask yourself, when does mental satisfaction make business sense?

I'm not hiring an attorney over 3 interior panels. I ate the $1800 diffuser when I bought the car, and didn't hire one then. If Ford doesn't cover them under warranty, I'll just have to buy them, but that doesn't mean I don't yell out when I get my annual prostate exam. It just means that the "ownership experience" has a “taint” to it.

 

[Automotive8r]

I have two Fords. I have had wonderful luck with my vehicles and my dealership experience has been excellent. For what that's worth.

 

[gtjoey]

Guys been away again for a while only to return to this? Ford will pull through , didnt read all the posts. BONY is partially right you catch more flys with HONEY not vinegar. At 6.50 a share, my local dealer went belly up , the markets crashing, got kid in college,a veteran in a nursing home, inlaws 50 wedding annyversary to throw. ALL OUR B#$LLS are a little twisted. Its the economy my stupids. including me. Step back , this isnt the worst thing , if you have your health like 1442 gino :biggrin the worst is coming after bernanke speaks i think carson exited stage right!!!! So SMILE AND THE WORLD WILL SMILE WITH YOU...................GTJOEY 1314 MIXING CLARITIN D AND SUDAFED :biggrin ENJOY

 

[BlackICE]

I'm not hiring an attorney over 3 interior panels. I ate the $1800 diffuser when I bought the car, and didn't hire one then. If Ford doesn't cover them under warranty, I'll just have to buy them, but that doesn't mean I don't yell out when I get my annual prostate exam. It just means that the "ownership experience" has a “taint” to it.

I understand your frustration and pain. The problems you have with your car pails compared to my past home remodel issues. Construction workers just don't give a shi* anymore about quality and craftsmanship. If you find a problem, mention it 2, or more times it may some attention. However the results may be worst then before. I had to rewire my own wall outlet for the refridgerator. I asked the contractor to fix it 2 times and it still wouldn't mount flush to the cabinets! The cut sheet clearly shows where everything to be, but they chose to not read or follow it. Re-plumb the ice maker (shi* flex hose used) with hard copper lines, connected ventilation ducts not terminated, on and on. I am still not done! Good luck with the dealer/Ford. The good news is it not a major issue and can be fixed.

 

[SFLGT]

Gulf I can very much understand your frustration. Ford Digital imaging approval process can be frustrating to deal with. Believe me it is something I deal with every day. I have been back and forth with Ford a few times with warranty issues for forum members cars. When I replaced ama's center console for the paint bubbling It took a couple of tries to get it approved and his car has 3 miles on it and all the factory plastic on everything. I had to assure Ford that there we're no cleaners used in the car and that he was not using a" liquid type air freshener" in the car. I have worked for Ford for over 10 years now and The preapproval process has never been tougher and we all know why. I was hopping that Ford was going to have a different digital imaging process or at least a couple of dedicated people to handle FGT approvals for interior or painted parts. The person that just declined a focus a/c vent replacement because the customer left there Glade air freshener in to long and it spilled on there dash is the same person that is now deciding if I can change a radio bezel in a GT and wants to know if there are any stickers on it or did they clean it with bleach or is there a air freshener velcroed to the dash. Things that a GT owner is not going to do in there $200,000 super car. It is hard to compare it to the way Ferrari or Lamborghini handle there warranty problems because all they are dealing with are high end, very expensive cars and wouldn't not ask questions like is something glued to the dash. In fact I'm willing to bet that Ferrari and other high end dealers don't have a picture approval process. I guess what I am trying to say is that this is that I know it seems like Ford may have let you down after you have spent a lot of money on a GT and just want a factory flaw handled because you love your car and just want it right, but the denial of your replacement may have been in the hands of the D.I. guy who just started last week and didn't look at the picture right and had just seen 10 pictures of escape seat handles all morning for spots on them from a customer using the wrong cleaner on them and now your GT comes up next and he sees a souple pictures that look like the cleaner damage from another car and he declines it. Some times all you need to do is call D.I and explain the picture and the condition of the car or talk to the D.I. supervisor and it's fine. As some other members have said just go back to your dealer, have them take more pictures from different angles and talk with the D.I. person looking at them and they can probably work it out.Just my $0.02

 

[ENZO BTR]

I know there aren't any "perfect" car companies, but you have to keep things in perspective when it comes to comparing Ford to Ferrari or other high-end makers.

The president of my company has a 2000 Ferrari 550. He bought it in January of 2001 and in the first two months of ownership it was flatbedded three times after stranding him. Then it had fuel gauge issues and audio system issues.

But the worst came last year, when the top of his dash and steering wheel literally decomposed and crumbled away! :willy He called the dealer and showed them the car, but no dice on getting it fixed. Yes, the car was seven years old at the time, but it has 3,500 miles on it and it's ALWAYS been garaged. The amount of UV that has touched the vehicle is probably less than Empty's GT saw (well, maybe a little more than that).

Bottom line, he paid over $200,000 for this car (not worth that much now...) and the dash and steering wheel didn't make it 7 years before needing to be completely replaced for a over $5,000. I've got a 1970 Dodge Challenger with its original dash and steering wheel, both of which are in perfect condition.

My GT has 12,000 miles and except for oil changes and upgrades by the GT Guys it has been covered by Ford for the three issues it's had (binding passenger door release, slightly mis-aligned driver's door, dead rear shock).

But I'm lucky to have a good dealer and a car with very few issues. Ford should be fixing these problems and not putting GT customers through the ringer -- though as stated previously we all know why they may be a bit more stingy these days...

Regardless, I hope the problems are solved, but if anyone is suggesting the ownership experience is better with the "traditional" exotics just because they are the traditional exotics I would have to disagree.

 

[fjpikul]

Gulf - one more suggestion. Why not send the wife in with it? Even the hardest heart can't resist her.

 

[roketman]

Personally I don't care much for lawyers. ( no offense to any GT owners who are lawyers)
I'd rather try to work it out myself or pay .Paying is in most cases cheaper than a lawyer .
Theirs no winners in battle .
A government which robs Peter to pay Paul can always depend on the support of Paul.

 

[barondw]

P.S. One thing I do wanna point out is that ford gave us a LONGER warranty at no additional charge than 9 out of 10 exotics came with at the time the GT was produced. I really do feel for you guys that are having issues, but lets take a different approach and see if we can get you guys happy again!

That's because that was the minimum standard in the United States. The same warranty does not apply in Europe. Be careful in giving credit when its really not deserved.

As to taking a different approach that may work for some and not for others. Laying out $ 7,800 to get a GT repaired because of the dealer's incompetence and FoMoCo's apparent unwillingness to "do the right thing" is wrong and does require a different approach. BTW Gino's $ 7,800 doesn't include the time driving to and from the dealer and elsewhere and aggravation.

It goes back to simplier things like the poor design of the exhaust causing heat soak and Ford not wanting to invest the money to fix a faulty original design. I know that for a fact as I had personal discussions with the people involved.

For those that have had no problems great, for those that have had serious problems some sympathy would be appreciated instead of telling them they have approached it in a poor way without knowing all the facts and issues,

As you are learning there are m,ore cars than believed with issues, dealer, design, or Ford. Doesn't matter they are real issues.

Just my opinion

:cheers
Dave

 

[paul b]

The warranties on these cars will come to an end, these cars will become 10 years old. If you are in for the long haul be glad we have a car that is not that difficult to work on. Once the aftermarket products kick in and owners become more comfortable with non Ford repairs I think we will all be glad we have a Ford GT, made in America.

 

[jdoc7]

The warranties on these cars will come to an end, these cars will become 10 years old. If you are in for the long haul be glad we have a car that is not that difficult to work on. Once the aftermarket products kick in and owners become more comfortable with non Ford repairs I think we will all be glad we have a Ford GT, made in America.

:cheers:cheers:cheers:cheers:cheers

 

[Gierkink]

That's because that was the minimum standard in the United States. The same warranty does not apply in Europe. Be careful in giving credit when its really not deserved.

Just to set the record straight the 101 GTs sold by Ford in Europe had the same warranty as the American cars sold in the United States.

Rob

 

[fjpikul]

Kinky, weren't they measured in metric months and km?

 

[Neilda]

Glad that 'Kinky' has caught on... :lol

My GT had no warranty - other than a complex arrangement through Roush of having the selling dealer (in the US) refund any warranty work (I think that's how it worked).

Sorry to hear of the problems in the original post, hope they get resolved.

 

[red gt 1442]

I am sorry that I sounded off on here about the FGT's problems.......I was a little upset in hearing that the Ford Dealer's comments about not being compensated of the work they performed, even though I would think that the repair was pre-approved before the replacement parts. I am just used to a warranty being what it is......on a particular vehicle. I have many high line cars, and any issues were taken care of provided the warranty was still in effect. We all understand that after a certain period we are on our own.

This does not dimish the fact that the FGT is a great car, and will always be. All of us here love our cars, and would be willing to go the extra mile in making sure that no matter what, repairs done correctly and efficiently should be the least we would do....weather under warranty or not.


After reading some of your post's, I am encouraged to think that somehow in the paper shuffle of a major corporation, some translation was lost, and will be eventualy rectified. I must say that following most of the threads about problems with these cars, I have been exempt from most of them, except for the overheating. I do remember early on speaking to a gentelman from Ford about it, (glenn Duvall) and he assured me that if Ford needed to replace an engine, they would do so to keep any customer happy, and I did believe him to do so if it was necessary.


Being a Ford enthusiast I now realize that (like Bony said), you get more with honey than with salt, and therefore I will take it one day at a time.

Sounding off at times is good for the mental state , and should just be regarded as that.......nothing more.

As Gulf mentioned, this is our FORUM, and all things should be discussed in obtaining help from it's members.....this is what makes this place so different from others, and so GREAT. The concerns of members for others makes this a very special place. Thank you



Gino

 

[shelbyelite]

I am sorry that I sounded off on here about the FGT's problems.......I was a little upset in hearing that the Ford Dealer's comments about not being compensated of the work they performed, even though I would think that the repair was pre-approved before the replacement parts. I am just used to a warranty being what it is......on a particular vehicle. I have many high line cars, and any issues were taken care of provided the warranty was still in effect. We all understand that after a certain period we are on our own.

This does not dimish the fact that the FGT is a great car, and will always be. All of us here love our cars, and would be willing to go the extra mile in making sure that no matter what, repairs done correctly and efficiently should be the least we would do....weather under warranty or not.


After reading some of your post's, I am encouraged to think that somehow in the paper shuffle of a major corporation, some translation was lost, and will be eventualy rectified. I must say that following most of the threads about problems with these cars, I have been exempt from most of them, except for the overheating. I do remember early on speaking to a gentelman from Ford about it, (glenn Duvall) and he assured me that if Ford needed to replace an engine, they would do so to keep any customer happy, and I did believe him to do so if it was necessary.


Being a Ford enthusiast I now realize that (like Bony said), you get more with honey than with salt, and therefore I will take it one day at a time.

Sounding off at times is good for the mental state , and should just be regarded as that.......nothing more.

As Gulf mentioned, this is our FORUM, and all things should be discussed in obtaining help from it's members.....this is what makes this place so different from others, and so GREAT. The concerns of members for others makes this a very special place. Thank you



Gino

+1
Well said, :thumbsup

 

[fjpikul]

Yeah, and if Gino doesn't get his way, Guido pays the dealership a visit.

 

[Gulf GT]

Lots of great comments here, thank you very much for your support. However... I think fjpikul has the right idea. I think I'll send my ambassador down to the dealer, and they'll probably giver her anything she asks for. After all, lots of you did say I should use honey...

Gulf - one more suggestion. Why not send the wife in with it? Even the hardest heart can't resist her.